“The Northern Ireland Housing Executive has commissioned North Harbour Consulting to undertake a wide range of projects over a period of more than 10 years. The company has excelled in delivering quality analysis and reports on a range of challenging and sometimes confidential issues in a very sensitive way. The approach to the projects has demonstrated not only tenacity in terms of data quarrying, but also considerable analytical and interpretive skills and experience. The ability to engage productively with senior management in the Housing Executive and the Department for Social Development has ensured that North Harbour’s reports have had a significant impact on housing policy and operational activities, as well as helping to ensure the continued viability of a number of supported housing organisations.”

Joe Frey, Head of Research and Colm McQuillan, Assistant Director Strategic Partnerships, Northern Ireland Housing Executive

“The work that North Harbour Consulting carried out for the Council continues to yield dividends in terms of service efficiency. When we commissioned them it was to look at a solution to our temporary accommodation for homeless people; but it concluded with a review of homelessness and a new approach to early intervention. The work prompted a restructure of the homeless service, which has enabled us to achieve ‘more for less’. Recently we have disposed of one of our hostels on their recommendation with demand being managed elsewhere in the service at lower cost. Their skill and impartiality was invaluable in resolving some very difficult issues.”

Amanda Jobling, Director of Home & Community, Chichester District Council

“Ability has worked with North Harbour Consulting for more than 10 years. Assignments have ranged from service quality reviews, through strategic reviews to investigation of complex individual complaints. Whatever the assignment, North Harbour always adds value by coupling valuable strategic insights with a thorough attention to detail. Fieldwork is sensitive to the needs of our customers and staff, while reports provide clear and reasoned recommendations that take account of our own business requirements and the expectations of stakeholders. I would not hesitate to recommend North Harbour Consulting.”

David Williams, Chief Executive, Ability Housing Association

“I write to express my sincere appreciation that you agreed to accept the role of Interim Chief Executive of Community First Portsmouth, to thank you for a job very well done in the most trying and difficult circumstances, and for the fact that you unwaveringly held on until the task was completed.”

George Brown MBE, Chair, Community First Portsmouth

“The Board of First Housing Aid and Support Services commissioned North Harbour Consulting to carry out a strategic review at a time when FHASS needed to address a number of serious issues. The recommendations that John Palmer submitted to the Board were spot on. He then worked with the Board and Senior Management Team, and liaised with the Northern Ireland Housing Executive on our behalf, helping to stabilise the organisation and provide the foundations of its current success.”

Kenny Martin, Chair, First Housing Aid and Support Services, Derry

“I took your Equality and Diversity Toolkit to read on a train journey and was really surprised when I reached my destination one hour later as I’d got so absorbed. I think it’s a great piece of work and I shall recommend it as a possible case study for a ChangeUp funded project.”

Kat Pearce, South East Region Manager, Capacitybuilders

“The project went extremely smoothly and the two Relate organisations merged effectively. Your work helped to crystallise our thinking on the best way forward and the facts set down in your written submission gave the project management team a confident framework within which to prepare their presentations to the wider trustee bodies. The new merged organisation is more streamlined, more robust and more financially viable. Staff feel positive and the effect of achieving a big change (i.e. the merger) successfully has unblocked a number of smaller changes and improvements in the way the charity is run which have also strengthened it for the future.”

Caroline Copley, ex-Chair, Relate Aldershot and Merger Project Manager

“We had been running a successful project in a London borough but the funding was time limited and we needed to know if our work had the potential for replication across other boroughs and if expanding our geographical reach would achieve sufficient economies of scale to create a self-financing service. North Harbour Consulting completed an extensive research project for us, collecting material from other projects across the country, analysing the results from our work and cross-referencing against Charity Commission data for neighbouring London boroughs. Working together enabled us to produce a business case so that Trustees could evaluate the risks and opportunities. Having a robust data set from which to operate is enabling us to secure resources from other London boroughs and continue to build our evidence base for future investment in shared services.”

David Jackson, Partnerships Manager, South London CVS Partnership